FELIX EEE HVAC INC ("we," "us," or "our") operates the website www.felixeee.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
FELIX EEE HVAC INC maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing/promotional purposes.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out contact forms or request estimates
- Schedule HVAC service appointments
- Sign up for maintenance plans or SMS notifications
- Call or email us
- Subscribe to our newsletter or blog updates
This information may include your name, email address, phone number, mailing address, property address, and details about your HVAC needs.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us improve our website and services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our HVAC services
- Respond to your inquiries and service requests
- Schedule appointments and send service reminders
- Process payments and financing applications
- Send transactional communications related to your service
- Send SMS messages (only with your explicit opt-in consent)
- Improve our website and marketing efforts
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, SMS providers) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- Protection of Rights: To protect the rights, property, or safety of FELIX EEE HVAC INC, our customers, or others
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS messages at any time by replying STOP
To exercise these rights, contact us at info@felixeee.com or call (305) 420-5758.
Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
FELIX EEE HVAC INC
6851 W 36 AV, Unit 102
Hialeah, FL 33018
Phone: (305) 420-5758
Email: info@felixeee.com
SMS Terms and Conditions
- FELIX EEE HVAC INC
- We send text messages regarding general customer service, including reminders and follow-ups, and delivery and order notifications.
- You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@felixeee.com
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
- For privacy-related inquiries, please refer to our privacy policy: https://felixeee.com/privacy.html